1. Check your internet connection.
2. Update the app or browser. We recommend Firefox (https://www.mozilla.org/firefox/).
3. If necessary, reset your password by tapping the '?' in the top right corner.
4. Contact support at: https://www.onreef.com/#/static/contact/
Do you have any other questions? You can always search for them in the search field, ask your own question under discussions, or contact us: https://www.onreef.com/#/static/contact/